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When and how do I receive my package?

All orders are sent next working day. In case your order exceeds 200 EUR value, your shipping is for free.

Please note that we ship only to the European Union countries. Your order will be sent out via the TNT courier. Our carriers deliver during normal business working hours from Monday to Friday and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it. If you are not in when your parcel arrives, the carrier will leave a card telling you where it is or call you and manage the suitable time for you when you are at home.

STANDARD DELIVERY

For orders up to 200 EUR is the shipping costs 10 EUR.
For orders over 200 EUR is the shipping costs for free.

The delivery times might be changed according to courier. The delivery is usually between 3 – 5 working days from dispatching the order from our warehouse. Please bear in mind that we cannot guarantee the date of delivery.

* Please note, that we cannot influence the delivery time of the external carriers. Any complaints about the time of delivery should be communicated directly with the carrier. The delivery of the goods under these Terms means the moment when the goods are delivered to you. Should you refuse to accept the goods without a reason, such non-acceptance is considered neither as the failure of our obligation to deliver the goods, nor as a withdrawal from the contract from your side.


Delivery

Please note, orders are dispatched after payment verification and a confirmation email will be sent. Order that are placed and do not automatically receive a confirmation payment email will be cancelled and you will need to reorder. Please check your SPAM box for confirmation payment email.

Email will be sent confirming dispatch.


What should I do if my order hasn't been delivered yet?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.

If your estimated delivery date has passed and you haven’t received your order, TNT courier would inform you with further arrangement for delivery.

If there are other problems, don‘t hesitate to contact us.


What happens, if you do not take over the goods?

You are obligated to pay the costs associated with the re-delivery, if the goods have to be delivered repeatedly or by other means of delivery due to the reasons on your side.

Should you not accept the goods, we are entitled to the reimbursement of the costs associated with the delivery or re-delivery and its storage, as well as other costs that arise due to not accepting the goods.

Furthermore, in such a case we have the right to withdraw from the contract.


Returns and Exchanges

We guarantee a refund for the items you are returning to us if you’re dissatisfied with the goods you have ordered. Please note that we are not refunding the transportation costs, but only product purchase price. You need to bear full cost of return postage. Please ensure that items have not been worn, washed or damaged and return them in original packaging with labels attached. Use return label provided and take it to post office.
Please note that we do not offer the possibility to exchange the goods upon withdrawal. If you are interested in other goods from our online shop, you need to place a new order.

More information can be found here.


Payment

LIPOELASTIC offers various payment methods for your conveniences:

  • Mollie (online credit card, Apple Pay)
  • PayPal
  • Bank transfer – proof of payment must be provided via screenshot of transaction before goods are dispatched. Please send email quoting reference to eshop@lipoelastic.com

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